Storage Haringey Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Haringey provides storage, handling, packing, and removal-related services to customers. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm, or organisation requesting or using our services.
Services means any storage, collection, delivery, handling, packing, removal, or related services provided by Storage Haringey.
Goods means any items, property, or belongings stored, handled, transported, or otherwise dealt with by us on your behalf.
Contract means the agreement between Storage Haringey and the Customer incorporating these Terms and Conditions.
2. Scope of Services
Storage Haringey provides storage services and related removal and transport services within its designated service area in the United Kingdom. The specific services, including duration of storage, type of unit or storage allocation, and any collection or delivery arrangements, will be set out in your booking confirmation.
We may offer additional services such as packing, loading, and furniture handling by prior arrangement. Any additional services may be subject to separate or supplementary charges and terms that will be communicated to you before you confirm your booking.
3. Booking Process
3.1 Bookings can be made by contacting Storage Haringey through our standard booking channels. When you request a booking, you will be asked to provide accurate information about the Goods, the collection and delivery addresses if applicable, access conditions, and any particular requirements.
3.2 All bookings are subject to availability and our acceptance. A booking will not be considered confirmed until we have issued a booking confirmation. We reserve the right to refuse any booking at our discretion.
3.3 It is your responsibility to ensure that all information provided to us is complete and accurate. If information provided is inaccurate or incomplete, this may affect the price, the feasibility of the Services, our ability to perform them, and our liability.
3.4 Any estimates provided before a full assessment or detailed inventory are indicative only. We may revise our charges if the Goods, access, or service requirements differ from those described at the time of booking.
4. Payments and Charges
4.1 Our charges will be communicated to you before you confirm the booking. They may include storage fees, transport charges, labour for loading and unloading, packing materials, and any other agreed services.
4.2 Unless otherwise agreed in writing, payment for Services is due in advance. For ongoing storage, fees are typically payable on a recurring basis in advance of each storage period. You agree to maintain up-to-date payment details and ensure timely payment of all fees.
4.3 We may require a deposit at the time of booking. Any deposit requirements will be specified before you complete your booking. Deposits may be applied towards final charges or retained as security against unpaid fees or damage, in accordance with applicable law.
4.4 If payment is not received by the due date, we reserve the right to suspend or withhold Services, deny access to stored Goods, and charge interest on overdue sums at the statutory rate or at a reasonable rate notified to you. We may also charge reasonable administrative fees for late or failed payments.
4.5 All charges are quoted exclusive of any applicable taxes unless expressly stated otherwise. You are responsible for paying any taxes that apply to the Services.
5. Cancellations, Amendments, and Refunds
5.1 You may cancel a booking by giving us notice in accordance with this section. The effective date of cancellation is the date on which we receive your cancellation request.
5.2 If you cancel within a reasonable period prior to the agreed start date of the Services, we may offer a refund of any pre-paid charges, less any non-refundable costs incurred by us on your behalf. Any specific notice periods or cancellation fees will be communicated at the time of booking.
5.3 If you cancel on the day of service, fail to provide access, or otherwise prevent us from performing the Services as booked, we may charge up to the full amount of the agreed charges to cover our time, labour, and allocated resources.
5.4 Requests to amend a booking, including changes to dates, times, addresses, access details, or volume of Goods, must be agreed by us in advance. We may adjust our charges to reflect any changes. If we cannot accommodate your requested changes, and you choose to cancel, the cancellation will be treated in accordance with these Terms and Conditions.
5.5 Where refunds are due, they will be processed using the original method of payment where possible, within a reasonable period following confirmation of the refund.
6. Customer Responsibilities
6.1 You are responsible for ensuring that the Goods are properly packed, labelled, and prepared for storage and transport, unless you have requested and we have agreed to provide packing services.
6.2 You must ensure that there is safe and suitable access for our vehicles and staff at any collection and delivery locations. This includes arranging any parking permissions, entry codes, or access instructions in advance. Any parking fees, fines, or additional charges incurred due to inadequate access may be charged to you.
6.3 You warrant that you are the owner of the Goods or have authority from the owner to store and move them. You agree to indemnify us against any claims brought by third parties relating to ownership or rights in the Goods.
6.4 You must not store or request us to handle or transport any Goods that are prohibited under these Terms and Conditions, or under applicable law and regulations.
7. Prohibited and Restricted Items
7.1 You must not store, or request us to transport or handle, any of the following:
Explosive, flammable, or hazardous materials, including gas cylinders, petrol, paint thinners, and chemicals.
Illegal goods or substances, contraband, or items obtained unlawfully.
Perishable goods, food that may spoil, or items that may attract vermin or pests.
Living animals or plants.
Cash, securities, precious metals, or high-value items such as fine art or jewellery, unless expressly agreed in writing and subject to special terms.
7.2 If such items are discovered in your Goods, we may remove, dispose of, or otherwise deal with them in accordance with applicable law and regulations, and you may be responsible for any associated costs, fines, or losses.
8. Waste Regulations and Disposal
8.1 Storage Haringey complies with applicable UK waste and environmental regulations. We are not a general waste disposal service and will not remove or dispose of household or commercial waste unless expressly agreed and properly classified.
8.2 You must not treat our services as a method of unlawful disposal. Items that are clearly waste, rubbish, or unsuitable for storage or transport may be refused, or removed at your cost, in compliance with relevant regulations.
8.3 Any agreed disposal or recycling services will be carried out in accordance with applicable legal requirements. We may charge additional fees for disposal, including charges related to special or bulky items, mattresses, electrical items, or hazardous materials, where their removal is permitted and safe.
8.4 You agree to indemnify us for any fines, penalties, or costs arising from your breach of waste or environmental regulations, including where you have misrepresented the nature of items given to us for storage, transport, or disposal.
9. Access to Stored Goods
9.1 Access to stored Goods will be provided in accordance with the arrangements agreed at the time of booking. Access may be by appointment or subject to specified opening hours and security procedures.
9.2 We may require proof of identity and evidence of your authority before granting access to Goods. We may refuse access if we are not satisfied that the person seeking access is authorised.
9.3 If your account is in arrears, we may restrict or suspend access to your Goods until outstanding sums are paid in full, subject to applicable law.
10. Our Liability
10.1 We will exercise reasonable care and skill in providing the Services. However, our liability is subject to the limitations set out in this section and otherwise in these Terms and Conditions.
10.2 We are not liable for any loss or damage to Goods unless such loss or damage is caused by our negligence or breach of contract. You bear the risk of loss or damage to Goods arising from inherent defect, wear and tear, deterioration, inadequate packing not provided by us, or circumstances beyond our reasonable control.
10.3 Where we are liable for loss or damage, our total liability in respect of any one event or series of connected events will be limited to a reasonable amount, having regard to the value of the Goods and the charges paid for the Services. Any specific liability limits may be notified to you at or before the time of booking.
10.4 We are not liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, even if such loss was reasonably foreseeable.
10.5 You are strongly advised to obtain suitable insurance to cover the full value of your Goods whilst in storage or in transit. Where we offer optional insurance or extended liability cover, any such cover will be subject to separate terms.
10.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
11. Customer Default and Lien
11.1 If you fail to pay any sums due to us, or otherwise breach these Terms and Conditions, we may exercise a lien over your Goods, meaning that we have the right to retain possession of them until all sums owed to us are paid in full.
11.2 If amounts remain unpaid after reasonable notice, we may, in accordance with applicable law, sell or dispose of some or all of the Goods in order to recover sums due, and account to you for any surplus. You will remain liable for any shortfall.
12. Events Beyond Our Control
12.1 We are not liable for any failure or delay in performing the Services where such failure or delay results from events beyond our reasonable control. This may include, but is not limited to, extreme weather, natural disasters, fire, flood, epidemic, industrial disputes, road closures, accidents, or actions of public authorities.
12.2 If an event beyond our control occurs, we will take reasonable steps to notify you and to minimise the impact on the Services. We may suspend or reschedule the Services where necessary.
13. Data Protection and Privacy
13.1 We will collect and process personal data about you for the purposes of providing the Services, administering your account, and complying with legal obligations.
13.2 We will handle your personal data in accordance with applicable data protection laws in the United Kingdom. Further information about our data practices may be provided in our privacy information.
14. Complaints
14.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with us as soon as possible, providing details of the concern and any supporting information.
14.2 We will review and respond to complaints within a reasonable timeframe, and where appropriate, will work with you to attempt to resolve the matter.
15. Changes to These Terms
15.1 We may update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise notified to you.
15.2 The version of the Terms and Conditions that applies to your Contract will normally be the version in force at the time you confirmed your booking, unless a change is required by law or agreed with you.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any Contract between you and Storage Haringey, are governed by the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute, claim, or matter arising out of or in connection with these Terms and Conditions or the Services.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
17.3 You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or transfer our rights and obligations to another suitable provider, provided that this does not materially affect your rights.
17.4 These Terms and Conditions, together with your booking confirmation and any agreed variations, constitute the entire agreement between you and Storage Haringey in relation to the Services, and supersede any prior understandings or agreements.
